Privacy Policy

Effective Date: 04/11/2025

At James Countertops & Cabinets, (“Company,” “we,” “us,” or “our”) your privacy is important to us. This Privacy Policy (policy) explains how we collect, use, protect, and disclose the information you provide to us through our website at https://jamescountertops.com (the “Site”).

By using our Site, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website.

1. Information We Collect

We collect personal information that you voluntarily provide to us when using our website’s Contact Form. The types of information we collect include:

  • Name: To personalize our communication with you.

  • Phone Number: To contact you directly regarding your inquiry.

  • Email Address: To respond to your questions and provide relevant information or updates.

  • Message Content: Any additional details you share to help us understand your request or project.

This information is collected solely for the purpose of responding to your inquiry and providing services related to your interest in countertops, cabinets, or related products and services.

2. How We Use Your Information

We use the information you provide for the following purposes:

  • Communication: To respond to your inquiries or provide customer support.

  • Service Fulfillment: To deliver quotes, schedule consultations, or follow up on service requests.

  • Improvement: To improve our customer service and better understand the needs of our visitors.

  • Record Keeping: To keep a record of communications and ensure consistent service.

  • Marketing: To inform you about our products, services, promotions, or events that may be of interest to you. We may send you marketing communications via email or phone, in accordance with applicable laws and regulations. You have the right to opt out of receiving such communications at any time by following the unsubscribe instructions provided in our emails or by contacting us directly.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Data Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties.

We may share your information under the following limited circumstances:

  • Service Providers: With trusted service providers who assist in operating our website or managing customer communications (e.g., email hosting or CRM tools), under strict confidentiality agreements.

  • Legal Obligations: If required by law, regulation, legal process, or governmental request.

  • Protection of Rights: To protect the rights, safety, and property of James Countertops & Cabinets, our customers, or others.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

If you would like your information to be removed from our records, you may contact us at the email listed below.

6. Your Privacy Rights

You have the right to:

  • Request access to the personal data we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Request the deletion of your personal data.

  • Withdraw your consent to processing (if consent was previously given).

To exercise any of these rights, please contact us at austin@jamescountertops.com.

7. Third-Party Links

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:

James Countertops & Cabinets
7633 Dayton Pike
Hixson, TN 37343
austin@jamescountertops.com
423-842-1434